MANUAL: This manual introduces the Life NOW service, a telehealth service provided by frontline workers by frontline workers. It includes a brief introduction to the theoretical basis for its development and the platform that can support its spread across America. The manual also includes detailed instructions for workers that will implement the Life NOW service, including suggested agenda for calls, scripts for exercises, and forms that can be shared with callers.
The Life NOW service is a coaching program rather than a psychotherapy service. It attempts to help callers identify areas of strength and areas of need. The service is founded upon the idea that most people only need a nudge, a kind word, and perhaps a new idea. Key to the success of this program is its accessibility, which aims to be same day, every day.